Shipping policy

Effective Date: 10/15/2023

1. Shipping Methods and Delivery Time

"The Rosewater Lady" is committed to delivering your orders promptly and efficiently. We offer the following shipping methods for customers within the United States, California jurisdiction:

a. Standard Shipping: Your order will be processed and shipped within 3 business days. Estimated delivery time is 3-5 business days.

1. Shipping Charges

We offer competitive shipping rates based on the weight and destination of your order. Shipping charges will be calculated at the checkout, and you will have the option to choose your preferred shipping method.

1. Free Shipping

"The Rosewater Lady" provides free standard shipping on orders over $50 within the United States, California jurisdiction. This offer is automatically applied at the checkout.

1. Order Tracking

You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status and location of your package in real time.

1. Shipping Restrictions

Please note that we only ship within the United States. We do not currently offer international shipping.

1. Address Accuracy

It is essential to ensure that your shipping address is accurate and complete. "The Rosewater Lady" will not be responsible for orders that are delayed or lost due to incorrect addresses provided by the customer.

1. Returns and Refunds

For information on returns and refunds, please refer to our "Return Policy."

1. Shipping Holidays

Please be aware that shipping and delivery may be affected during holidays and weekends. "The Rosewater Lady" will provide information on any shipping delays related to holidays on our website.

1. Customer Support

If you have any questions or concerns about your order or shipping, please feel free to contact our customer support team. We are available via email at info@osolocss.com or phone at 510281-5740.

1. Policy Updates

"The Rosewater Lady" reserves the right to modify this shipping policy as needed. Any changes to our shipping policy will be updated on our website, and it is your responsibility to review this policy regularly.

By placing an order with "The Rosewater Lady," you agree to and accept the terms and conditions outlined in this shipping policy.

Thank you for choosing "The Rosewater Lady" for your rosewater needs. We appreciate your business and look forward to serving you with the highest level of customer satisfaction.